Privacy Policy
This privacy policy applies to personal contact information, including name, email address, and phone number submitted through the Castellan Pro Wash website or related digital campaigns. By submitting a form through Castellan Pro Wash, you consent to the terms outlined in this policy.
How Information Is Used:
Information collected by Castellan Pro Wash is used strictly for operational and communication purposes, including:
Providing estimates or service information related to exterior cleaning and pressure washing.
Sharing service updates, maintenance reminders, or limited promotional information.
Responding to inquiries or requests submitted through our website.
Castellan Pro Wash does not collect information unrelated to service delivery or communication.
Email Communications:
You may opt out of email communications from Castellan Pro Wash at any time by using the unsubscribe option included in our messages. Once unsubscribed, you will no longer receive email communications unless you choose to re-enroll.
Information Protection:
All customer information is stored securely within Castellan Pro Wash systems and is never sold, shared, or transferred to third parties. We do not provide personal information to outside companies, individuals, or agencies under any circumstances.
Your Access to & Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
SMS Terms of Service:
If you decide to opt in to text messaging, Castellan Pro Wash may send SMS or MMS messages to your mobile number. These messages may include service confirmations, reminders, or limited promotional information.
You may opt out at any time by replying STOP to the message thread. After opting out, you may receive a confirmation message and will no longer receive text messages from Castellan Pro Wash. To re-enroll, you may sign up again through our website or reply START or JOIN.
If you experience issues with text messaging, reply HELP or contact Castellan Pro Wash directly.
Wireless carriers are not responsible for delayed or undelivered messages. Message and data rates may apply. Message frequency typically ranges from two to four messages per month.
For questions regarding your mobile plan, please contact your wireless provider.
Contact Information
If you have questions regarding this privacy policy or how your information is handled, you may contact Castellan Pro Wash directly at:
Phone: (636) 220-5150
Castellan Pro Wash